Since then, CRM on-premise appeared to be a dying horse, but there were and are, no signals to retire CRM on-premise. In the first quarter of 2017, SAP provided a full service process integration between CRM on-premise and Hybris Commerce but not to the Hybris Service Cloud. Since the latest release, S/4HANA now provides a set of CRM sales and service functionality.
At a glance
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