Support & Improve
Safeguarding your operations after go-live.
When running a business on a global scale, your SAP systems always need to be up and running to support the business. That’s why having an organization in place to support your systems around the clock is a huge advantage. Some companies hesitate handing over Application Management Services (AMS) to third parties due to fears of anonymous personnel, boilerplate replies, lack of responsibility for difficult tickets, long response times, non-transparent resolution processes, inability to reach experts, etc.
That’s not us. We are your trusted AMS strategic partner—an extension of your organization ensuring your SAP systems are always operational.
We do things differently. This is how.
Technical and functional expertise
With virtually no turnover, our teams are composed of consultants who bring their innovation and expertise to our Application Management Services practice.
Full lifecycle support
Beyond solving tickets, we help you make long-lasting improvements.
We tailor the service offering to match your exact needs by leveraging our regional presence around the world.
Hassle-free user experience
One-stop shop for all your AMS needs, with our support team always having our AMS gurus on call.
Dedicated service manager
Your Service Manager‘s goal is to build a lasting relationship by ensuring personal attention and delivery of high quality services.
Process flows for continuous service improvement
Quarterly reviews and reports assessing and reviewing weak spots.
Streamlined knowledge transfer process
Minimize costs while maintaining quality of service.
It starts with our custom service offerings.
At Westernacher, we don’t believe in “one size fits all”. We know that each company and each team have unique requirements. Therefore, we allocate all the time necessary to help you understand which options would serve you best.
The Westernacher experience – here’s how you engage.
During your engagement we are committed to providing quality service and added value wherever possible. There are many ways in which our Application Management Service is set apart from the rest.
High value at each support level.
Always speak to qualified experts.
Have direct access to the person who can actually help you.
Gurus always on call.
Consultants always have access to AMS gurus.
Know your team.
You‘ll always know who you are working with, and they‘ll be familiar with you and your specific landscape.
Fix it until it works.
Once your request is received, it will be personally followed through by one of our consultants until it‘s resolved.