Application Management

Safeguarding your operations after go-live.

When running a business on a global scale, your SAP systems always need to be up and running to support the business. That’s why having an organization in place to support your systems around the clock is a huge advantage. Some companies hesitate handing over Application Management Services (AMS) to third parties due to fears of anonymous personnel, boilerplate replies, lack of responsibility for difficult tickets, long response times, non-transparent resolution processes, inability to reach experts, etc.

That’s not us. We are your trusted AMS strategic partner—an extension of your organization ensuring your SAP systems are always operational.

We do things differently. This is how.

Technical and functional expertise

With virtually no turnover, our teams are composed of consultants who bring their creativity and expertise to our Application Management Services practice.

Full lifecycle support

Beyond solving tickets, we support you in achieving long-lasting improvements in your SAP applications.

Customized offerings

We tailor the service offering to match your exact needs by leveraging our regional presence around the world.

Hassle-free user experience

One-stop shop for all your AMS needs, with our support team always having our AMS gurus on call.

Dedicated service manager

Your Service Manager‘s goal is to build a lasting relationship by ensuring personal attention and delivery of high quality services.

Process flows for continuous service improvement

Permanent reviews of your applications and infrastructure as well as our service contribution allow a continuous improvement of your applications and our service quality.

Here we use the ITIL processes “Problem”, “Service” and “Change Management” to first stabilize your systems and processes and then improve them continuously.

Streamlined knowledge transfer process

Our method of knowledge transfer has been proven many times and ensures a cost-effective and efficient build-up of your knowledge about your applications.

It starts with our custom service offerings.

At Westernacher Consulting, we don’t believe in “one size fits all”. We know that each company and each team have unique requirements. Therefore, we allocate all the time necessary to help you understand which options would serve you best.

The Westernacher experience – here’s how you engage.

During your engagement we are committed to providing quality service and added value wherever possible. There are many ways in which our Application Management Service is set apart from the rest.

High value at each support level.

Always speak to qualified experts.

No “Gatekeepers”.

Have direct access to the person who can actually help you.

Gurus always on call.

Consultants always have access to AMS gurus.

Know your team.

You‘ll always know who you are working with, and they‘ll be familiar with you and your specific landscape.

Fix it until it works.

Once your request is received, it will be personally followed through by one of our consultants until it‘s resolved.

Follow-the-sun delivery model.

On-site. With local consultants in

Europe: Bulgaria, Germany, Poland, Romania and Spain
Americas: Mexico and USA
Asia & Middle East: China and India

Safeguarding your operations after go-live.

We do things differently. This is how.

It starts with our custom service offerings.

The Westernacher experience – here’s how you engage.

Follow-the-sun delivery model.

Let's work together.

Quest

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Westernacher uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Safeguarding your operations after go-live.

We do things differently. This is how.

It starts with our custom service offerings.

The Westernacher experience – here’s how you engage.

Follow-the-sun delivery model.

Let's work together.

Quest

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Get in touch with our experts. Stay informed.

Subscribe to our newsletter and stay informed about our latest insights.

Use of cookies

Westernacher uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.

Get in touch with our experts.
Stay informed.