From quote to service contract.

May 23, 2019
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Supporting customers during their purchase of high value products is demanding in several aspects. Within this Webinar we will address 2 of them: How to guide the customer through a quotation process and being able to offer value-added services as supporting products, sell out products and being able to offer cross-sales options. How to individualize a product in order to identify and track the assigned services during an incident process.

Key takeaways

  • Customers expect a seamless experience during the quotation negotiation process
  • The level of service is independent of the device. The sales force has to be enabled to give the same level of service as the back office employees
  • SAP Sales Cloud is addressing these challenges, and many more, out of the box.

Keynote speakers

Global Practice Lead Customer Experience
​ Westernacher
Customer Experience Specialist

At a glance

Wednesday, May 23, 2019

11am (EST), 5pm (CET)
45 minutes

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