Webinar
From quote to service contract.
May 23, 2019
Supporting customers during their purchase of high value products is demanding in several aspects. Within this Webinar we will address 2 of them: How to guide the customer through a quotation process and being able to offer value-added services as supporting products, sell out products and being able to offer cross-sales options. How to individualize a product in order to identify and track the assigned services during an incident process.
Key takeaways
- Customers expect a seamless experience during the quotation negotiation process
- The level of service is independent of the device. The sales force has to be enabled to give the same level of service as the back office employees
- SAP Sales Cloud is addressing these challenges, and many more, out of the box.
Keynote speakers
Sven
Kohl
Kohl
Global Practice Lead Customer Experience
​ Westernacher
​ Westernacher
Julia
Reiter
Reiter
Customer Experience Specialist
Westernacher
Westernacher
At a glance
Wednesday, May 23, 2019
11am (EST), 5pm (CET)
45 minutes
English
45 minutes
English
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