Webinar

From quote to service contract.

May 23, 2019
Westernacher sign gray white
Supporting customers during their purchase of high value products is demanding in several aspects. Within this Webinar we will address 2 of them: How to guide the customer through a quotation process and being able to offer value-added services as supporting products, sell out products and being able to offer cross-sales options. How to individualize a product in order to identify and track the assigned services during an incident process.

Key takeaways

  • Customers expect a seamless experience during the quotation negotiation process
  • The level of service is independent of the device. The sales force has to be enabled to give the same level of service as the back office employees
  • SAP Sales Cloud is addressing these challenges, and many more, out of the box.

Keynote speakers

Sven
Kohl
Global Practice Lead Customer Experience
​ Westernacher
Julia
Reiter
Customer Experience Specialist
Westernacher

At a glance

Wednesday, March 29, 2019
11am (EST), 5pm (CET)
45 minutes
English

Share this webinar

Thank you for attending.

Get in touch with our experts.
Stay informed.

Subscribe to our newsletter and stay informed about our latest insights.

Use of cookies

Westernacher uses cookies to provide you with a more responsive and personalized service. By using this site you agree to our use of cookies. Please read our cookie notice for more information on the cookies we use and how to delete or block them.