Supporting customers during their purchase of high value products is demanding in several aspects. Within this Webinar we will address 2 of them: How to guide the customer through a quotation process and being able to offer value-added services as supporting products, sell out products and being able to offer cross-sales options. How to individualize a product in order to identify and track the assigned services during an incident process.
Customers expect a seamless experience during the quotation negotiation process
The level of service is independent of the device. The sales force has to be enabled to give the same level of service as the back office employees
SAP Sales Cloud is addressing these challenges, and many more, out of the box.
Global Practice Lead Customer Experience