Harmay is a new generation retail brand with a warehouse culture. Originally born in a warehouse as an online cosmetics store, the beauty retailer later took the “warehouse culture” offline. Harmay has grown rapidly and is now a multi-channel operation with five online channels and six large offline stores. It needed a smart retail solution to optimize its inventory globally and support and guide its business operations. It partnered with Westernacher Consulting in the implementation of SAP S/4HANA and SAP RMM.
Objectives
- Customer-centric approach to ensure customer satisfaction
- Smart retail platform leveraging the latest IoT technology
- Personalized service to target consumers and predict future demand
- Digital consumer goods supply chain that allows end-to-end tracking of merchandise
- Omni-channel inventory management
HARMAY pioneered the ‘warehouse culture’ offline, and now it looks like a store.
Will Wang, CEO at Harmay
Benefits
- Omni-channel, efficient and integrated retail services on-the-go
- Scenario-based retail commodity portfolio operation
- Online and offline omni-channel inventory synchronization in real time
- Intelligent supply plan that reduces inventory backlog and improves purchase planning
- Strategic intelligent analysis for improved decision-making
Highlights
- SAP S/4HANA 2020 on AliCloud ECS
- SAP S/4HANA Retail for Merchandise Management
- SAP Cash and Liquidity Management
- SAP Process Orchestration
- 3rd party POS system connection
- Omni-channel order management system Integration
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