Smart retail solution for new gen beauty giant Harmay.

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Customer
Harmay
Industry
Retail
Key technologies
Year
2022
Country
China
Harmay is a new generation retail brand with a warehouse culture. Originally born in a warehouse as an online cosmetics store, the beauty retailer later took the “warehouse culture” offline. Harmay has grown rapidly and is now a multi-channel operation with five online channels and six large offline stores. It needed a smart retail solution to optimize its inventory globally and support and guide its business operations. It partnered with Westernacher Consulting in the implementation of SAP S/4HANA and SAP RMM.
harmay

Objectives

  • Customer-centric approach to ensure customer satisfaction
  • Smart retail platform leveraging the latest IoT technology
  • Personalized service to target consumers and predict future demand
  • Digital consumer goods supply chain that allows end-to-end tracking of merchandise
  • Omni-channel inventory management
HARMAY pioneered the ‘warehouse culture’ offline, and now it looks like a store.

Will Wang, CEO, Harmay

Benefits

  • Omni-channel, efficient and integrated retail services on-the-go
  • Scenario-based retail commodity portfolio operation
  • Online and offline omni-channel inventory synchronization in real time
  • Intelligent supply plan that reduces inventory backlog and improves purchase planning
  • Strategic intelligent analysis for improved decision-making

Highlights

  • SAP S/4HANA 2020 on AliCloud ECS
  • Retail for Merchandise Management
  • SAP Cash and Liquid Management
  • SAP Process Orchestration
  • 3rd party POS system connection
  • Omni-channel order management system Integration
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