Published on March 29, 2022 – Johannes Strasser, Solutions Consultant SAP S/4HANA Finance & Business Process Intelligence at Westernacher
A successful business transformation requires a solid understanding of customers’ pain points, in-depth process analysis, industry benchmarking, process reimagination and a smooth collaboration among all involved parties, just to name a few. Business Process Intelligence (BPI) from SAP is the first to bring all these components into a unified set of solutions, combining deep process analysis with the tools needed for process re-engineering or creating entirely new and innovative business processes. It covers business process design, benchmarking, gap analysis, improvement, and process change management.
The figure below illustrates the powerful suite of SAP BPI:
The holistic BPI suite comes with a cloud-based process management platform that gives you the ability to understand, improve and transform all your business processes – fast and at scale. In addition, BPI solutions cover each SAP Activate project phase while continuously considering industry best practices, benchmarks, and improvement recommendations.
The BPI solutions SAP Process Insights and SAP Signavio Process Intelligence are suitable for process analysis and mining. In a nutshell, you can secure instant value with SAP Process Insights: Quickly gain performance visibility, business process deep-dive with advanced analytics, as well as benefit from tailor-made improvement recommendations. For instance, if you encounter a key performance indicator (KPI) with an above-average “Days Sales Outstanding”, you can view benchmark values from the industry and start working towards better management of receivables based on recommendations like the setup of automatic matching of incoming payments and invoices, credit management or dunning procedures. With SAP Signavio Process Intelligence, you have the possibility to visualize your process reality: From running detailed process analysis for business transformations (S/4HANA migrations included), investigating and interacting with business data to leveraging process mining for fact-based changes in order to uncover the hidden value in business processes and data.
The tools SAP Signavio Process Manager and SAP Signavio Journey Modeler support you in modeling your processes and customer journeys. You may refer to SAP Signavio Process Manager in order to completely reimagine your business processes. This tool helps you to quickly respond to unforeseeable business and regulatory changes, to collaboratively scale the process repository of your enterprise as well as to simulate business processes in order to define alternative business scenarios. SAP Signavio Journey Modeler is another helpful tool, supporting you to deliver customer excellence. You may use the Journey Modeler to deliver customer excellence through the design of customer journey models for touchpoint improvements, alignment of business processes to customer experiences as well as sharing customer-centric journeys for feedback and potential experience improvements.
SAP Signavio Governance and SAP Process Automation help you regarding workflow and automation execution. In order to secure the success of the rollout, you may relate to SAP Signavio Process Governance. Process Governance supports you in gaining complete visibility and governance over your workflows, developing prototypes for rapid deployment and scaling up workflows without coding as well as reducing business process variations and rework. SAP Process Automation comes into play when you want to accelerate business process automation with a modern no-code experience. This BPI solution is an intuitive, artificial intelligence-powered solution to bring your workflow management to its next level.
The key to sustainable success, however, is fostered by your employees. With SAP Signavio Process Collaboration Hub , you can collaborate and work together in your own way by building a single source of process truth across all teams, breaking down business silos and shaping an improved understanding of your KPIs, tasks and projects.
As outlined, SAP BPI offers a wide range of solutions to support a seamless and smooth business transformation, from business process design, benchmarking, gap analysis, improvement, and process change management, and we at Westernacher help you on this journey. In our next post, we will focus on the process analysis and mining part of BPI in more detail. Stay tuned.
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