Ford’s global Business Technology Renewal program for its Customer Service Division has seen the carmaker replace 30-year-old legacy systems and work practices with new, optimized processes running on a state-of-the-art integrated SAP Service Parts Management (SPM) platform. The carmaker now successfully runs all four components of the SAP SPM Solution worldwide: Service Parts Planning (SAP SPP), warehouse management (SAP EWM) and commercial and finance processes (SAP CRM and ERP). Westernacher Consulting has assisted Ford in this business transformation for almost 10 years with the implementation of SAP SPM throughout their European, North American and Asia Pacific markets.
Westernacher has been assisting us with this business transformation in the US and Europe for almost 10 years, providing consulting services in the areas of SAP SPP, EWM, CRM, SCM, BI and ERP. Today we have 20+ consultants assisting us with the implementation of SAP Service Parts Management Commercial and Financial solutions throughout their European, North American and Asia Pacific markets in a program which is scheduled to be completed in 2020.
Dieter Schönhofen, IT Supervisor at Ford Customer Service Division
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