The top 3 use cases for SAP Business Process Intelligence.

Innovation series

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Published on January 31, 2022 – Johannes Strasser, Solutions Consultant SAP S/4HANA Finance & Business Process Intelligence at Westernacher

Business Process Intelligence (BPI) represents the next-generation process layer within the SAP portfolio, providing a comprehensive and holistic offer to transform business processes end to end. In the very first post of this innovation series we realized that BPI provides a wide range of solutions to support a seamless and smooth business transformation – from business process design, benchmarking, gap analysis and improvement to process change management. But are there any other use cases to BPI than business transformation? Yes, there are. SAP BPI covers various scenarios to get companies towards the Intelligent Enterprise of tomorrow. Let’s dive right in.
Use Case #1 – Business Transformation
BPI is fundamental for organizations to drive their business transformation to the Intelligent Enterprise. A holistic business transformation is about changing the whole culture and mindset of an enterprise. It’s about redesigning business processes, and it’s about adopting new technologies – to unlock new ways of running the business and stay ahead of competitors. BPI is seamlessly embedded in the Intelligent Enterprise to support value-driven transformation from end to end. RISE with SAP is a packaged offering that contains a comprehensive, on-your-terms and on-your-timeline transformation to the Intelligent Enterprise.
BPI pinpoints the best place to start by analyzing how business processes perform and benchmarking them against industry standards to get tailored recommendations of where to focus first and implementing those processes on demand. RISE with SAP includes the following SAP Signavio solutions in its package without additional costs:

Apart from RISE with SAP, BPI also supports process standardization and simplification scenarios as well as process consolidation including shared services. It equips organizations for mergers and acquisitions and represents the foundation for continuous improvement initiatives.

Use Case #2 – IT Transformation
SAP S/4HANA is more than just another new release. SAP’s new business suite brings about so many changes and new functionalities that have the power to transform the entire organization. SAP S/4HANA can modify all critical enterprise functions ranging from finance and supply chain all the way to customer service and marketing. Through it, businesses are able to transact, analyze and predict in real time in a world that remains continuously unpredictable. BPI supports the conversion to SAP S/4HANA from an end-to-end perspective, covering all SAP Activate project phases as follows:

SAP Activate project phase

BPI support


  • Analyze the status quo
  • Understand and document
  • Identify opportunities and validate


  • Benchmark and run analytics
  • Document the processes in detail
  • Check process conformance
  • Assess time, cost, and effort
  • Identify key KPIs


  • Align on future state
  • Standardize processes
  • Simplify where necessary
  • Simulate changes


  • Document variants
  • Generate system requirements
  • Automate using workflows and iRPA


  • Publish process updates
  • Educate on the new state
  • Check performance
  • Govern processes


  • Monitor process and business performance
  • Continuous improvement

To get started with BPI for SAP S/4HANA Transformation, business leaders can consider the tool Process Discovery, which we will cover in the upcoming post in more detail. This solution helps executives to get a high-level overview of process performance including improvement recommendations as well as automation potentials in the most important areas of their business – completely free of charge.

Besides SAP S/4HANA, BPI helps in returning to standard code and supports ERP consolidation and digital foundation scenarios.

Use Case #3 – Performance initiatives & process focus

BPI is the go-to solution when it comes to achieving true customer excellence in respect to customer experience, service, sales orders, distribution, sentiment and many more. For cost reduction initiatives, BPI comes into play as well. Moreover, BPI covers governance, risk, compliance, lean manufacturing, and service management as fundamental use case areas to further improve process performance. As the most holistic portfolio in process transformation solutions, BPI of course delivers best-in-class capabilities to bring key end-to-end processes such as order-to-cash (O2C) or purchase-to-pay (P2P) to their next level.


BPI by SAP represents a true game changer in various facets. The solution provides company-wide transparency through a single source of process truth, combined with real-time and granular insights and embraces accelerated bottleneck identification and data-driven decision-making. With BPI, companies can yield customer excellence through leveraging customer experience and operational data with process mining to understand root causes of customer frustration or happiness to analyze, improve and transform operations for targeted KPIs. Moreover, BPI enables businesses to jump-start innovation by highlighting where traditional approaches can be upgraded and shape a better understanding of projects, tasks, and KPIs across teams through enhanced collaboration.

All these capabilities support organizations when it comes to business transformation, IT transformation, continuous process innovation and performance initiatives.

In our next post, we will focus on the use case of IT transformation, more specifically the migration to SAP S/4HANA by emphasizing the free-of-charge BPI solution Process Discovery. Stay tuned.

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