Digital transformation with SAP Business Process Intelligence.

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Published on November 17, 2021 – Johannes Strasser, Solutions Consultant SAP S/4HANA Finance & Business Process Intelligence at Westernacher

Today’s businesses yield competitive advantage by embracing transparency, automation, agility and improved decision-making. Smart technologies such as Artificial Intelligence (AI), Blockchain, Cloud Computing, Internet of Things (IoT) and Robotic Process Automation (RPA) support organizations in pursuing this mission in order to sustainably drive real results in the era of Industry 4.0. SAP therefore created a bundle of products, services and tools to support organizations with their digital transformation: RISE with SAP. The principal idea of RISE with SAP is to provide business transformation as a service, covering various areas including infrastructure, technology, applications and business processes.

This blog post aims to emphasize the latter, providing an introduction and general overview of SAP Business Process Intelligence (BPI). BPI solutions enable strategic E2E process transformations and represent the base for the Intelligent Enterprise of tomorrow. They allow customers to chart their digital transformation at their own speed and terms, regardless of their starting point.

A successful business transformation requires a solid understanding of customers’ pain points, in-depth process analysis, industry benchmarking, process reimagination and a smooth collaboration of all involved parties, just to name a few. BPI from SAP is the first to bring all these components into a unified set of solutions, combining deep process analysis with the tools needed for process re-engineering or creating entirely new and innovative business processes. It covers business process design, benchmarking, gap analysis, improvement, and process change management.

The holistic suite of SAP BPI includes the following process transformation solutions:

SAP Process

SAP Signavio Process Intelligence

SAP Signavio Process Manager

SAP Signavio Journey Modeler

SAP Signavio Process Collaboration Hub

SAP Signavio Process Governance

In a nutshell, organizations can secure instant value with SAP Process Insights: Quickly gain performance visibility, business process deep-dive with advanced analytics, as well as benefit from tailor-made improvement recommendations. For instance, a customer with an above-average “Days Sales Outstanding” may view benchmark values from the industry and start working towards better management of receivables based on recommendations like the setup of automatic matching of incoming payments and invoices, credit management or dunning procedures.
With SAP Signavio Process Intelligence, organizations have the possibility to visualize their process reality: From running detailed process analysis for business transformations (S/4HANA migrations included), investigating and interacting with business data to leveraging process mining for fact-based changes in order to uncover the hidden value in business processes and data.
Organizations may further refer to SAP Signavio Process Manager in order to completely reimagine their business processes. This tool helps to quickly respond to unforeseeable business and regulatory changes, to collaboratively scale the process repository of the enterprise as well as to simulate business processes in order to define alternative business scenarios.
SAP Signavio Journey Modeler is another helpful tool, supporting organizations to deliver customer excellence. Organizations may use the Journey Modeler to deliver customer excellence through the design of customer journey models for touchpoint improvements, alignment of business processes to customer experiences as well as sharing customer-centric journeys for feedback and potential experience improvements.
With SAP Signavio Process Collaboration Hub , organizations can collaborate and work together in their own way by building a single source of truth across all teams, breaking down business silos and shaping an improved understanding of KPIs, tasks and projects.
In order to secure the success of the rollout, enterprises may relate to SAP Signavio Process Governance. Process Governance supports in gaining complete visibility and governance over organizations’ workflows, developing prototypes for rapid deployment and scaling up workflows without coding as well as reducing business process variations and rework.
As outlined, SAP BPI offers a wide range of solutions to support a seamless and smooth business transformation, from business process design, benchmarking, gap analysis, improvement, and process change management. Later in this blog series, we’ll take a deeper look at the various features presented and explain how organizations can really benefit from them. In our next post, we will examine SAP Process Insights in more detail. Stay tuned.

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