White Paper

How digitizing supply chain management helps improve customer experience.

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Customer experience is crucial in business, impacting loyalty and reputation. Poor experiences can lead to significant losses, with estimates suggesting $3.7 trillion annually. Acquiring new customers is costly, making retention vital. Increasing retention rates by 5% can boost profits by 25-95%. Prioritizing customer preference and data analytics helps manage expectations, reduce costs, retain customers, and boost profitability. This paper focuses on delivery services’ role in shaping experiences and how SAP Products can address related challenges.

What you get out of it:

  • The financial benefits of improving customer experience
  • Why delivery service plays an important role in customer experience
  • How to enhance customer experience through excellent delivery services
  • How SAP TM helps enhance different facets of supply chain
  • How SAP TM refines supply chain systems with industry examples
Whitepaper_ supply chain

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