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Point of View:
Why decentralized, non-network-oriented spare parts planning is leading to a dead end.
An efficient spare parts planning process not only determines the efficiency of a global spare parts organization and the success of the after-sales service, but it is also an important driver for the company’s operating margin. Also, after-sales performance often influences the future buying decisions of existing customers. In essence: if customers are happy with the service, they will buy again.
The role of spare parts planning is to comply with the delivery dates required by the end-customer. Inventory costs and logistic costs should be kept as low as possible to maximize the degree of efficiency of the planning process. This means a continuous balancing of customer expectations across the distribution network with the associated process costs for the after-sales logistics manager.
What you will take out of this.
An efficient spare parts planning determines the efficiency of a global spare parts organization and the success of the after-sales service. It’s also a vital driver for operating margin.
Would you like to know more about the role of spare parts planning and how you can reduce inventory and logistics costs with it? Please fill out the form below to download your copy of the white paper.