Share this article
Follow us on Linkedin
Generative Artificial Intelligence (Gen AI) is no longer a futuristic concept; it is already a reality and is fundamentally changing the way companies operate. SAP Signavio has introduced AI Agents, powered by Joule, as part of its Business Process Transformation Suite, enabling organizations to automate tasks, analyze processes, and unlock new efficiency potential.
These Joule-powered AI Agents operate within a multi-agent framework, where different agents support various modules and can interact with each other to complete more complex, cross-functional tasks, moving from isolated automation toward coordinated, intelligent process transformation.
In this post, we guide you through how to get started, outline key considerations for a proof of concept (POC) with Westernacher, and explain how to unlock the full potential of AI Agents for process transformation.
What are AI Agents in SAP Signavio?
SAP Signavio AI Agents accelerate time to value across your process transformation journey. They are autonomous, process-aware assistants that can perform complex tasks beyond simple automation. For SAP Signavio, this means you can finally treat AI as a “digital teammate” instead of just a helper. Agents can analyze dashboards, interpret logs, recommend improvements, and synthesize value cases, sometimes with minimal human intervention.
SAP has defined the following process-centric AI agents as part of its Joule vision for Signavio, several of them are currently in beta or early-adopter phases:
- Process Modeling Agent
- Process Insights Agent
- Process Intelligent Agent
- Dashboard Analyzer Agent (Beta)
- Process Content Recommender Agent (Beta)
- Value Case Creation Agent (Beta)
- Workspace Administration Agent (Beta)
- Screen Guide Agent (Beta)
To give a clearer view of their capabilities, here are a few examples:
- Dashboard Analyzer Agent: Transforms complex process mining dashboards and SIGNAL queries into actionable insights, so teams spend less time interpreting data and more time making decisions.
- Process Content Recommender Agent: Suggests tailored process content aligned with business goals, turning uncertainty into best practice.
- Value Case Creation Agent: Converts process mining insights into clear, quantified business cases that demonstrate measurable impact.
Embedded capabilities vs. AI Agents – Why this distinction matters.
You may wonder why SAP Signavio has already offered AI-assisted features such as AI-assisted process modeling, text-to-process, and the process recommender, yet is only now introducing AI Agents. The distinction is significant.
Embedded AI Capabilities are feature-level enhancements built directly into individual Signavio modules (e.g., Process Manager, Process Intelligence). They accelerate or simplify specific tasks., such as generating BPMN models from natural language, suggesting KPIs, or recommending process content.
AI Agents, orchestrated by Joule, go beyond individual tasks. They can reason, plan, and act across multiple steps, and even collaborate with other agents. Instead of improving a single feature, they take a holistic view of your processes and can deliver more strategic, end-to-end outcomes.
At Westernacher, we support both approaches. If you want to learn more about embedded capabilities and how they can benefit your organization, feel free to reach out.
Prerequisites for AI Agent readiness.
One of the advantages of SAP Signavio with Joule is that you do not need an overly complex setup to get started, especially if you are already using SAP Signavio.
Before starting a POC, you should ideally have:
- Licensed access to SAP Signavio and Joule (or participation in an early adopter / beta program)
- Relevant process data and dashboards in SAP Signavio Process Intelligence or Process Mining
- Defined process models, KPIs, and performance indicators to provide structure and context
- A governance framework and compliance policies to define boundaries, approvals, and accountability
Because AI Agents can act autonomously, SAP places strong emphasis on transparency, auditing, and agent mining capabilities to ensure control and compliance.
Success factors and bottom-up value potential of AI Agents.
A successful AI Agent POC in SAP Signavio depends on a clear scope and strong governance from the start, ensuring that roles, approvals, and compliance requirements are well defined. Solid process visibility, through dashboards, mining data, and process models, gives agents the context they need to work effectively. Enriching agents with domain knowledge, such as KPIs, process maps, and best practices, significantly improves the quality of outputs.
Continuous monitoring, enabled by agent mining, helps measure the impact on efficiency, compliance, and ROI. An iterative, human-in-the-loop approach ensures that results are reviewed, refined, and aligned with business goals as the solution matures.
This is where the true value of AI Agents becomes visible. They shift AI from a single-task helper to an enterprise-wide transformation enabler:
- Reduced manual effort: Tasks that once took days or weeks can now be completed in minutes
- Broader accessibility: Business users can interact with agents through natural language
- Faster decision cycles: Rapid insight generation enables quicker, more confident action
- Scalability and repeatability: Successful agents can be rolled out across processes and business units
- Continuous optimization: Ongoing monitoring and feedback refine both processes and agent behavior
Why Westernacher is your ideal partner?
AI Agents can fundamentally change how your organization improves and runs its processes, but only if they are implemented with the right strategy and expertise. Westernacher goes beyond technical implementation. We act as your transformation partner, combining deep SAP Signavio expertise, strong governance know-how, and a sharp focus on business value. From readiness assessment to scale-up, we ensure your AI Agent initiatives deliver real, measurable impact instead of just promising potential.
Conclusion.
AI Agents in SAP Signavio represent a fundamental shift from “AI as a helper” to “AI as a teammate and value creator.” For organizations ready to embrace this change, the potential is clear: faster transformation, reduced costs, better visibility, and scalable optimization.
If you are curious how this could work in your enterprise or want to launch a POC that delivers real, measurable ROI, Westernacher is ready to help.
