Last-mile experience
Twopager
How to be first on the last mile.
The last mile of your deliveries is many things, just not cheap and easy. They make the first impression on your customers and resonate for a long time. Pick up consumers, literally right where they are. Score points with inspiring services and solutions, and turn your customers into fans.
How to turn your last-mile services into the secret weapon of your company?
Achieve excellence in customer experience for last mile and white glove home delivery. With SAP and Westernacher.
Last mile or home delivery is that final segment in the logistics network. It is defined as the movement of goods from a transportation hub to the final delivery destination. The final delivery destination is typically a personal residence. The focus of last-mile logistics is to deliver items to the end user as fast as possible and to create extraordinary services to meet all customer expectations. In the final mile delivery can range from a few blocks to 50 or even 100 miles.
Last mile delivery is historically very inefficient and can make up to 50 percent of the total transportation cost. White glove or heavy goods deliveries are particularly complex as they include the shipping of expensive and bulky products which often need to be assembled/connected with value-added services in the consumer’s home […]
To read more about the final segment in your logistics network, please click the button below to download your copy of the two pager.
A substantial part of how we will serve our customers in the future will be through digital interfaces, e-commerce and home delivery.
CEO, the largest European furniture company
Last mile or home delivery is that final segment in the logistics network.
Last-mile delivery is defined as the movement of goods from a transportation hub to the final delivery destination. The final delivery destination is typically a personal residence. The focus of last-mile logistics is to deliver items to the end user as fast as possible.
Read more about the final segment in your logistics network and why this last touch really matters. What are the implications and challenges for retailers.
To download your copy of the brochure, please click the button below.
Nobody, not even Amazon has cornered this (oversized delivery) market yet.
Webinar recording. How to delight a consumer in their last-mile experience.
Are you making the most of the last mile—that all-important final touchpoint in the logistics network? Last-mile delivery is defined as the movement of goods from a transportation hub to the final delivery destination, typically a personal residence or a store. The focus of last-mile logistics lies on delivering items to the end user as fast as possible. However, historically last-mile delivery is managed inefficiently and has largely been outsourced, leading at times to customer dissatisfaction.
Key takeaways
- Learn about last-mile delivery and its business challenges
- Understand your current position and maturity in the last-mile process
- Explore the IT solutions available to overcome last-mile challenges
- Discover the combined value Westernacher and SAP can provide in finding a solution to these challenges
Agenda
- Overview—what is last-mile delivery and what challenges does it present to your business?
- What customers demand from their last-mile service
- Locate where you are in your last-mile capability—are you delivering the goods?
- Innovative IT solutions and add-ons available to overcome your last-mile challenges
Workshop
Discover how you can exceed customer expectations in your last-mile delivery.
We offer an online discovery workshop on SAP TM and other solutions. Take this great opportunity to talk to our experts about your last-mile initiative. Tell us about your specific interest and we will follow up immediately.
Get your files.
Customer Experience – White Glove
Brochure
How to delight a consumer in their last mile experience?
Presentation
