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Achieve excellence in customer experience for last mile and white glove home delivery. With SAP and Westernacher.
Last mile or home delivery is that final segment in the logistics network. Last mile delivery is defined as the movement of goods from a transportation hub to the final delivery destination. The final delivery destination is typically a personal residence. The focus of last mile logistics is to deliver items to the end user as fast as possible. In the final mile delivery, actual last mile delivery can range from a few blocks to 50 or even 100 miles. Last mile delivery is historically very inefficient and can make up to 40 percent of the total transportation cost. White glove or heavy goods deliveries are particularly complex as they include the shipping of expensive and bulky products which often need to be assembled/connected with value added services in the consumer’s home […]
A substantial part of how we will serve our customers in the future will be through digital interfaces, e-commerce and home delivery.
CEO, the largest European furniture company