Webinar
How C/4HANA supports your processes.
September 20, 2018
CRM, S/4HANA … to many these are not unfamiliar terms. However, you may have unheard of C/4HANA. “The legacy CRM systems are all about sales; SAP C/4HANA is all about the consumer,” claims SAP CEO Bill McDermott at the recent SAPPHIRE NOW conference.
SAP C/4HANA is an integrated offering designed to modernize the sales-only focus of legacy CRM solutions, seeking to help businesses serve and retain customers. As part of the end-to-end business solution, the new SAP C/4HANA suite will offer full integration with SAP’s business applications portfolio, led by its market-leading ERP suite, SAP S/4HANA.
In this 45-minutes webinar, you will learn that even complex service scenarios are manageable within C/4HANA.
We will discover typical steps for an in-house repair process. Finally, we will map these processes to C/4HANA. The session will round up with a live C/4HANA demo.
Agenda
- Standard repair process
- SAP solution approaches
- Solution approach C/4HANA
- Demo C/4HANA Service Cloud
- Questions & Answers
Key takeaways
- C/4HANA covers sales AND service
- Matching resources can be planned to complete the services
- C/4HANA is fully integrated into the back-office processes of S/4HANA
Keynote speakers
Sven
Kohl
Kohl
Westernacher
Charlotte
Price
Price
Westernacher
At a glance
Thursday, September 20, 2018
11am (EST), 5pm (CET)
45 minutes
English
45 minutes
English
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