How C/4HANA supports your processes.

September 20, 2018
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CRM, S/4HANA … to many these are not unfamiliar terms. However, you may have unheard of C/4HANA. “The legacy CRM systems are all about sales; SAP C/4HANA is all about the consumer,” claims SAP CEO Bill McDermott at the recent SAPPHIRE NOW conference.

SAP C/4HANA is an integrated offering designed to modernize the sales-only focus of legacy CRM solutions, seeking to help businesses serve and retain customers. As part of the end-to-end business solution, the new SAP C/4HANA suite will offer full integration with SAP’s business applications portfolio, led by its market-leading ERP suite, SAP S/4HANA.

In this 45-minutes webinar, you will learn that even complex service scenarios are manageable within C/4HANA.
We will discover typical steps for an in-house repair process. Finally, we will map these processes to C/4HANA. The session will round up with a live C/4HANA demo.


  • Standard repair process
  • SAP solution approaches
  • Solution approach C/4HANA
  • Demo C/4HANA Service Cloud
  • Questions & Answers

Key takeaways

  • C/4HANA covers sales AND service
  • Matching resources can be planned to complete the services
  • C/4HANA is fully integrated into the back-office processes of S/4HANA

Keynote speakers


At a glance

Thursday, September 20, 2018
11am (EST), 5pm (CET)
45 minutes

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